Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at email@example.com.
Luminiquea is pronounce: Loo~min~ee~ka
Our founder, Amy-Jane has always had a passion for nature and would create natural and organic skincare and wellness "Pamper Hampers" for her family & friends as gifts.
During a hike with a friend, the concept of creating a natural self-care and holistic wellness range started to emerge. From then, the Luminiquea brand was brought to life, combining natural ingredients and a passion for nature being at the heart of everything we do.
All our skincare products are hand-blended, right here on the South Coast in the UK.
At Luminiquea, our brand's ethos revolves around embracing nature and utilising only natural, plant-based ingredients.
Our customers can have peace of mind knowing that all of our products are vegan and cruelty-free and we never test on animals!
Never! All of our products are vegan and cruelty-free and we never test on animals!
Yes! All of our packaging is recycleable and sustainable!
Our product packaging is made from wheatstraw, which has all of the characteristics of standard plastics, yet wheatstraw breaks down into organic matter.
Tissue Paper: We use Natural Acid Free Tissue Paper that are eco-friendly, recycleable and biodegradable.
Paper type: 18gsm, made from 40% Recycled content Paper, making this tissue paper one of the most eco-friendly tissues around
Brown Paper Tape: We use a self-adhesive paper tape that is biodegradable and made from sustainable resources, an eco-friendly alternative to Polyprop or Vinyl packing tape.
Cardboard Box: Made from sustainable resources.Fully recyclable, eco-friendly, biodegradable and home compostable
On each of our product page listings you will find a full ingredients list. Please check this information thoroughly before making a purchase. Should you have any questions or concerns about an ingredient contact: firstname.lastname@example.org
Firstly, shake to wake and activate the ingredients!
To create a luxurious bubble bath experience, pour a generous amount of Decadent under warm, running water as you fill the tub.
For a more indulgent bubble bath experience, agitate the water with your hands or a bath sponge to create even more bubbles.
Adjust the amount of product used based on personal preference and the desired level of lather.
Apply Decadent in the shower to a damp loofah or washcloth or directly onto your palms. Gently massage it onto your wet skin, making it a rich lather.
Ensure skin is clean and dry, spoon a desired amount of Gaia clay into the lid or a small bowl. Mix the clay and water together.
As a daily cleanser, we recommend using a ratio of 1 part clay to 2 parts water. Adjust the amount of water to achieve your preferred consistency.
For a weekly more intense treatment, or if you prefer a thicker mask, use less water. Apply the clay mask evenly to your face, avoiding the delicate eye area. Use a facial brush or clean fingertips to gently spread the mask, ensuring complete coverage. Leave the mask on for 10-15 minutes, allowing the clay to work its magic.
Rinse off the mask with warm water. We suggest using a soft bamboo face cloth to gently remove the clay, ensuring a thorough cleanse. Continue rinsing until all traces of the mask are removed. After rinsing, pat your skin dry with a clean towel. Avoid rubbing or pulling at the skin to prevent irritation. Follow up with your favourite moisturiser.
You can use the clay daily as a gentle cleanser or 1-2 times a week for a more intense mask treatement.
No. Whether your skin is on the drier or oilier side, our pink clay blend is multi-talented, working to draw out impurities without stripping the skin's natural oils. It gently removes dead skin cells and absorbs excess oils without dehydrating or dying out the skin.
Get your pre-paid label: When you're ready to recycle your Luminiquea packaging, contact our customer support team to request a pre-paid recycle label.
Please return it to us: Send your cleaned and empty Luminiquea product packaging using the pre-paid label at your nearest mailbox or post office. You don't need to worry about postage fees; we've covered it!
Cleaning and recycling: Our dedicated team will carefully clean and sanitise your returned packaging.
Refilling and re-sending: We will refill them with your favourite Luminiquea products.
Receive your refill: Sit back and relax as your refilled Luminiquea products return to you.
We're so excited to offer refills on our skincare range!
This includes: Bath & Body Wash, Dry Face & Body Clay and the Body Balm.
Our new products for 2024 will also be refillable: Face Oil, Bath Salts and Face Toner
Our recommended method is;
- Half fill the bottle/jar with warm, soapy water.
- Put the lid back on to the product.
- Shake vigorously for 30 seconds.
- Empty the water out.
- Rinse with clean water.
After bathing, massage a small amount of our body balm onto slightly damp skin using circular motions.
Pay attention to any dry or rough areas, such as scars or stretch marks, and add more product to cover these areas as desired.
The body balm can be used all over the body. It is great to use as a hand cream also!
For best results, use daily when skin is clean and moist.
No. We made sure our body balm has a rich and creamy texture, that’s lightweight and fast-absorbing, with a non-greasy finish.
Our body balm is suitable for all skin types. It's very gentle, soothing and nourishing.
All of our products are free of harsh chemicals, parabens & artificial fragrances.
Suitable for all skin types, even those prone to sensitivity.